Help Desk
IT Services offers a help desk to assist students, faculty, and staff with issues related to technology across the university. If you have issues related to any of the following, contact the Help Desk to speak with a technician who will assist in finding a solution.
Some of our more common issues that are reported to our office include, but are not limited to:
- Problems logging into computers or websites
- Phones
- Wireless connectivity
- Lost equipment
- Computer failure
- Technology moves
- Copiers
- Printers
- Network connection
- Software issues
To resolve the issue in the fastest way possible, you may want to visit our Self-Help page before calling or submitting a trouble ticket to the Help Desk. In addition, you may be able to resolve your issue with some of the self-diagnostic questions and tools provided.
Hours of Operation
In order to answer technical questions for programs that are both online or at one of our sites, the Help Desk phone support is available 24 hours a day to answer technical related questions.
On Monday through Friday, during normal business hours (8:30am – 5:00pm EST), Indiana Tech staff research and answer any issues coming to our attention. For after hours calls, a third party is contracted and brought up to speed with Indiana Tech systems and processes to answer as many questions as possible. If they are unable to answer a question, it is escalated to full time staff in order to remedy the issue during normal business hours.
Online
Go to the Service Desk by going directly to the IT Service Desk or going to One-Click Apps in LetMeIn.
Phone
We encourage you to leave a message if, for some reason, no one is able to answer your call. One of our support staff will be assigned your ticket and contact you once it’s received. For after hours issues, calling is the recommended means to get an answer to your question.
- 260.399.2858
- 800.937.2448, ext. 2369