FAQ - Office of Student Success

Where is my course schedule located?

The course schedule is located under the syllabus tab in blackboard and towards the bottom of the page.

I cannot see my Blackboard, please help.

If you are having issues seeing Blackboard, make sure that you are using Google Chrome. If you switch to Google Chrome and the problem persists, please contact online support at onlinesupport@indianatech.edu.

What’s my professor’s email?

The best place to find your professor’s email in Blackboard under the tab labeled ‘Professor’.

How do I post on a discussion board?

When in discussion board. You will need to click ‘Create Thread’. You can then start typing directly on the screen. Or copy and paste if you’ve typed it up in a word document (which we recommend) first. To do that, you will highlight the text in the word document, then click in the discussion board text box and hit crtl v on your keyboard. Once you’ve done this you will be able to submit your post.

When does the next session start?

Please visit the Adult & Online Academic Calendar to see when the next session starts.

How do I register for classes?

To register for courses, students enrolled in the College of Professional Studies (undergraduate, graduate, and online programs) and the Ph.D. program need to log into their my.IndianaTech account or contact the Warrior Information Network at 888.832.4742 or WIN@indianatech.edu.

How do I change my major?

To change your major, you will need to complete the Change of Curriculum form.

Where is my financial aid refund?

For any questions regarding financial aid or your refund, please contact our financial aid department either by phone or email: 800.288.1766, ext. 2334 or financialaid@indianatech.edu.

How do I see my grades?

Grades for previous classes can be accessed via your degree audit. Please use the following instructions to access your degree audit on my.indianatech.edu. Your username and password are the same as Blackboard. After you log in, select the academics tab and then degree audit. Next, click ‘view all details’.

What is a degree audit?

Your degree audit allows you to see the progress you’ve made in your degree. It also shows your previous grades, current GPA and how many classes you have left in your degree. You can access your degree audit on the Academics tab of my.indianatech.edu.

Who is my advisor?

You can find your advisor by going to your degree audit or by contacting the Warrior Information Network at 888.832.4742.

I was taking a test/quiz and had a technical issue. I need to have a test reset.

You will need to contact your instructor to see if they will allow a test/quiz to be reset given your situation. We recommend emailing your professor through blackboard. If your professor doesn’t respond with in one business day, then you will need to contact Online Support at onlinesupport@indianatech.edu

I am having trouble opening/viewing/hearing the lectures in my course.

Please contact Online Support at onlinesupport@indianatech.edu.

I am having trouble posting on the discussion board/my post is not showing up.

Please contact Online Support at onlinesupport@indianatech.edu

I emailed my instructor and have not received a reply within one business day.

Please contact Online Support at onlinesupport@indianatech.edu or the Warrior Information Network at 888.832.4742.

My assignment has not been graded within three business days of the due date.

Please contact Online Support at onlinesupport@indianatech.edu.

I am having trouble accessing Smarthinking/online tutoring (applicable only to students in certain courses).

Please contact Online Support at onlinesupport@indianatech.edu.

I need to reset/retrieve my account password.

Visit letmein.indianatech.edu or contact the Warrior Information Network at 888.832.4742, WarriorInfoNetwork@indianatech.edu.

I have not received my textbook/I received the wrong textbook.

Please contact Warrior Information Network at 888.832.4742, WarriorInfoNetwork@indianatech.edu.

I have not received my financial aid disbursement.

Please contact the Financial Aid Office at 800.288.1766, ext. 2334 or financialaid@indianatech.edu.

I do not want to accept all my Award Money; what do I do?

Please contact the Financial Aid Office at 800.288.1766, ext. 2334 or financialaid@indianatech.edu.

I need to drop my class during the first week, so I do not owe anything.

Please contact Warrior Information Network at 888.832.4742, WarriorInfoNetwork@indianatech.edu.

What is my projected graduation date?

Please contact Warrior Information Network at 888.832.4742, WarriorInfoNetwork@indianatech.edu or the Registrar’s Office 800.937.2448, ext. 2320, registrar@indianatech.edu.